Megan Ailstock has been appointed to take on the role of Patient Advocate at Bath Community Hospital effective August 1st. As the Patient Advocate, Megan will speak on behalf of patients to department managers or the administration team including the CEO with the goal of improving patient satisfaction and the quality of care provided throughout the organization.
“I am excited to assume the role of Patient Advocate at BCH. I have been analyzing patient experience data for the past 3 years as the Patient Experience Coordinator. I am looking forward to this new role that will allow me to have an impact on patient experience by working directly with the patients,” said Ailstock. In addition to her new role, Megan is also responsible for Medical Staff Credentialing, Patient Experience, as well as Executive Assistant to both leadership and the Board of Directors.
“I am very pleased Megan is taking on this new role. The end benefit should be better patient experience scores and a better relationship with our community,” said Kathy Landreth, CEO for Bath Community Hospital.
Hospitalization can be stressful for patients and their families. Occasions may arise when patients need someone other than the medical or nursing staff to speak to. If you have questions, concerns or comments about your stay, please contact Megan Ailstock at 540-839-7192. She will be available Monday – Friday to listen and help resolve your issues.