January 23, 2017

 HOT SPRINGS, VA –    Bath Community Hospital started their Point of Service Collections in the Bath Community Physicians Group in October of 2016, in an effort to help patients with their financial responsibilities for their health care services.  In 2016, BCH saw a 29% increase in bad debt and charity care from the previous year.  With these numbers expected to continue to increase, Bath Community Hospital will begin collecting co-pays, co-insurance and deductibles prior to patients receiving services throughout the facility.  What this means for their patients is upon registration, patients will be expected to pay their portion of charges or make arrangements with one of the financial advisers.

Bath Community Hospital has hired an additional patient financial adviser to help patients navigate through their insurance benefits to ensure patients are maximizing the benefits of their health plans while minimizing their financial obligations as much as possible.  Advisers will also help patients complete the financial assistance application process. Hospital staff will also be reminding patients of this process during the pre-registration calls and appointment reminders, so patients are aware of their financial obligations prior to their visit.

Lisa Vestal, Manager of Health Information Management, stated “Patients will not be turned away for services regardless of their ability to pay.  This process is an effort to help our patients understand their health care costs and let them know of the programs we have available to help them with their charges.”

In 2015, BCH provided over 1.7 million in charity care and uncompensated costs combined.  It is estimated that this number has climbed to 2.5 million for 2016.  “Point of Service Collections is a standard in every hospital in the country.  The implementation of this program throughout our facility will help us minimize the amounts that are going into bad debt as well as help patients cope with the financial responsibilities associated with their healthcare,” said June Durnan, Director of Revenue Cycle for Bath Community Hospital.

To learn more about their point of service collections program and financial assistance options, visit or contact their financial advisers at 540-839-7054 or (540) 962-0625.

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